Refund, Booking & Touch-Up Policy

We want you to be happy with your CipherX experience. This policy explains how refunds, appointment cancellations, missed appointments and tattoo touch-ups are handled.

1. Microdot Tattoo Purchases & Refunds

An unused Microdot Tattoo purchase may be cancelled and refunded within 30 days of purchase, provided the tattoo has not yet been applied.

Once a Microdot Tattoo has been applied, the purchase cannot be returned or refunded simply because you have changed your mind.

If there is an issue with the outcome of your tattoo, please see our Touch-Up Policy below.

Refunds will be made to the original payment method. Once approved, refunds are normally processed within 10 business days, although your bank or payment provider may take additional time to credit the funds to your account.

Nothing in this policy affects your statutory consumer rights.

For refund enquiries, contact support@cipherx.tech.

2. Booking, Cancellation & No-Show Policy

Our appointments are allocated specifically to each customer. Late cancellations and missed appointments prevent us from offering that time to someone else.

Rescheduling or cancelling an appointment

You may cancel or reschedule your appointment without charge if you give us at least 24 hours' notice.

If you cancel or reschedule with less than 24 hours' notice, a £15 late cancellation/rebooking fee may apply.

If you are entitled to a refund for your Microdot Tattoo purchase and cancel your appointment with less than 24 hours' notice, the applicable £15 cancellation fee may be deducted from your refund.

Missed appointments

If you do not attend your appointment and have not cancelled in advance, this will be treated as a no-show.

A £15 rebooking fee will apply before another appointment can be booked.

Late arrivals

Please arrive on time for your appointment.

If you arrive significantly late and we are no longer able to complete your tattoo application safely within the scheduled appointment, we may need to reschedule your appointment. In this situation, the £15 rebooking fee may apply.

Exceptions

We understand that unexpected circumstances can arise. We may waive a cancellation or rebooking fee at our discretion where there are reasonable extenuating circumstances.

If CipherX needs to cancel or reschedule your appointment, no cancellation or rebooking fee will apply. You will be offered an alternative appointment or, where appropriate, a refund.

3. Physical Products

If you have purchased a physical product from CipherX and it arrives damaged, defective or incorrect, please contact us as soon as possible at support@cipherx.tech so that we can assess the issue and arrange an appropriate replacement or refund.

Where a physical product is eligible for return, it must normally be unused, in its original condition and packaging, and accompanied by proof of purchase.

Please contact us before returning any product. Returns should not be sent without prior authorisation.

Our return address is:

CipherX Technologies Ltd
Scale Space Building
58 Wood Lane
London
W12 7RZ
United Kingdom

Nothing in this section affects your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

Touch-Up Policy

4. Eligibility for Touch-Ups

Microdot Tattoos are designed to develop in appearance over approximately 48 hours following application. Some variation between individuals is normal due to differences in skin and healing response.

If you are concerned about the outcome of your tattoo, you may be eligible for a complimentary touch-up or replacement.

A tattoo may be considered eligible for review where:

• a clearly identifiable part of the agreed design has not developed or is missing;
• the tattoo is materially misaligned from the agreed placement; or
• the tattoo shows significant patchiness, fading or loss of definition after 48 hours beyond the normal variation expected from skin response and application.

All requests are assessed by the CipherX team on a case-by-case basis.

Touch-up requests must be submitted within 12 weeks of the original application date.

5. What Is Not Covered

Complimentary touch-ups are generally not available where:

• aftercare instructions provided by CipherX were not followed;
• the tattoo has been altered, tampered with or reworked by another person;
• the change is the result of normal tattoo ageing, including gradual fading or softening of definition over time; or
• the Microdot Tattoo was not originally applied by CipherX or an authorised CipherX practitioner.

6. How We May Correct an Eligible Tattoo

Following assessment, we may offer one of the following, depending on the circumstances and suitability of the tattoo:

• a complimentary CipherX Microdot Tattoo application; or
• a complimentary touch-up performed by a licensed tattoo artist using conventional tattooing.

The appropriate correction method will be agreed with you following assessment of the tattoo.

7. Requesting a Touch-Up

To request a review, email support@cipherx.tech and include:

• your name;
• a clear photograph of the tattoo;
• your CX Microdot Tattoo Number (the 16-digit number included in your CipherX confirmation emails); and
• a short description of the issue.

We will review your request and contact you with the next steps.